Frequently Asked Questions

Below is a compiled list of frequently asked questions.  If you don't see what you're looking for or need clarification, don't hesitate to contact us.

I need assistance wiring a diy project, can you help me?

For liability reasons, Color Cord Company personnel do not give recommendations on how to wire or what applications to use our products.  Actions such as hard-wiring a pendant set or making any type of light fixture from our products should be done so at your own risk.  Please consult a licensed electrician for all electrical and wiring inquires.

Are your products UL/CSA listed/recognized?

Our product that is UL Listed will be mentioned on the individual product pages. Most of our products are UL Listed, but there are a few exceptions. Our fabric covered wire is now fully UL Listed including the fabric braiding as SVT-B and SJT flexible wire. We were the first company to obtain this listing with UL. The only exceptions at this time are our twisted pair 2-conductor wire, and our flat parallel wire, which are not UL recognized.  Our wire is rated for small appliances and is suitable for pendant light applications and can be independently approved by inspectors.  As with any project involving electricity, please consult a licensed electrician to discuss what applications you are planning to use our products for. Please note that our products are UL recognized and have not gone through CSA testing. Feel free to contact us directly for more information in regards to UL and CSA. 

How much weight will your pendant cords hold?

Our pendant cords are pull force tested and are rated at 2.5 kilograms or 5.5 pounds.  Any shade or light fitting must not exceed this weight.  Our cord is SVT cable and is tested by force applied perpendicular to the direction of cable-outlet.  The cable is subjected to tension force of 30N and repeated 25 times. Each increment lasts 1 second. The displacement of cable must not exceed 2mm to be approved.  Please note, for swag type situations using a hook in the ceiling, the hook must be properly mounted to the ceiling to support the weight.  The pull force rating does not apply to how the swag hooks are mounted.

Where are your products made?

Our products are manufactured in China, unless otherwise noted in the product description.

Do you sell wholesale or give trade discounts?

Please contact us with a description of your business and the products you are interested in.  We will get back to you as soon as possible.

I'm looking for a specific product that is not on your website, can you help me find it?

We are always looking into sourcing more products for our online store.  We also have more products in development or on order.  Please contact us with your needs, as we may be able to help.

Can I get an order expedited?

Yes, please contact us prior to ordering so we can arrange payment for a rush delivery method.

Do you accept international orders?

Due to all the different international wiring standards, we typically only sell to the US and Canadian markets.  You can however, contact us with your inquiry and we will do our best to meet your needs.